Frequently Asked Questions

We specialize in the fields of industrial firefighting, forest firefighting and emergency rescue. Our products mainly consist of rescue lifting air cushions (square, spherical, customized), leak plugging equipment, dismantling and car supports, personal protective equipment (flame retardant clothing, helmets, respirators, protective gloves, etc.) and professional emergency supplies. All products are produced according to international standards — please rest assured to use them.

Yes. We provide customization services for bulk orders, including product specification adjustments, branding (OEM) and packaging customization. Please contact our business team for specific requirements.

The prices listed on the website are generally EXW (Ex-Works) and do not include international shipping costs, insurance, import duties or destination taxes. These costs are to be borne by the buyer. Shipping costs are quoted separately based on the logistics solution.

We support telegraphic transfer (T/T), letter of credit (L/C), PayPal and Western Union. T/T or L/C is recommended for large orders, while PayPal can be used for small sample orders.

Standard products ship within 5–8 business days after payment; customized products are confirmed separately based on requirements. We offer international express (DHL, FedEx, etc.), air freight and sea freight services to meet different needs.

Yes, we provide a full set of export documents (including commercial invoices, packing lists, certificates of origin, bills of lading/waybills, etc.) to ensure smooth customs clearance.

We strictly control product quality and provide a warranty period. If you receive products with quality issues, please provide evidence (photos/videos) within 7 days of receipt. We will prioritize solutions such as replenishing parts or negotiating compensation. Due to the high cost of international returns, full-order returns require separate negotiation.

Due to the complexity of international trade, returns and exchanges are not accepted for non-quality issues. For quality-related returns, please contact us promptly with evidence, and we will propose a solution based on the specific situation.

You can submit your requirements through the website to our sales team directly. Samples require payment (some products may offer free samples with freight collect).

Government agencies, rescue organizations, enterprises and distributors are welcome to discuss long-term cooperation and agency agreements. We offer exclusive pricing policies and technical support.